[linux-help] Re: cablemodem question

["gLaNDix (Jesse Kaufman)" <glandix@xxxxxxxxxxxx>]

> I have a Best Data CMX110 which I use heavily and has never hicupped.
>  The problem is with Cox who has been having a lot of problems.  They
> now admit the problems exist but are cagely declining to state exactly
> what the problems are.  Kinda reminds me of the Keystone cops franticaly
> running around but accomplishly nothing.  They will try to tell your
> cable modem is bad or make you reset it numerous times.  You reset it by
> uplugging the power to it for about 15 seconds and then reapply power.
>  Don't be too hasty in disposing of your Best Data Cable modem for it
> may still be good..

hmm, that's the same model i have...  the problem i run into is that i will
be running fine for a while, then all of a sudden, i'm getting 100% packet
loss (this is very noticable when *attempting* to work via ssh)...  it will
sometimes be down for a matter of seconds, to a matter of minutes (causing
PuTTY to drop the connection and making me lose anything not saved)...
also, the modem will occasionally lose lock and i will have to power cycle
the modem to get back online... obviously not the most ideal situation
ESPECIALLY since this started happening much more after they hiked the
price up! :(  right now, i'm borrowing a surfboard from the Cox guy that
looked at my equip and it's doing a little better, but it's nothing like
the service used to be about 2 yrs ago when i lived in wichita... ever
since i moved to hesston, the whole sh*thouse went up in flames and i could
probably have a more stable connection with dialup!

is anyone else having similar problems w/ cox?  if so, any ideas where to
start bitching or what kind of information would convince them how f-ed up
their service is for the cost?  it's getting really frustrating that i'm
paying for an "always on" connection which is rather a "eh, maybe i'll
work, maybe i won't" connection :S

> You may or may not be aware of the fact that you
> cannot simply plug in a new modem and go merrily on your way.  You have
> to call Cox and give them the model and serial of your new modem.  I
> don't know the reason for this as you can use a switch on your modem and
> hook up as many computers to the same modem as you like.....Larry

the reason being is because they need the MAC address, since they use this
to prevent people from just getting a modem and plugging in to get free
internet (like they used to be able to do! :P)

gLaNDix

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