Re: Request for help: bug tracker

[Norbert Preining <preining@xxxxxxxx>]

On Fr, 03 Okt 2008, Christopher Warrington wrote:
> > - just leave them rot away
> > - answer, tell that this is a support request and it should be answered
> >   on a mailing list/forum/whatever, then close the bug
> > - close the bug straight away, tagging it not a bug
> 
> What tends to work best, in your experience?

Old bugs I have taken over from tetex I tend to leave rotting away. FOr
new bugs it depends on the bug report. If it is one of the Ubuntu kind
"I does not work! - What have you done? - I don't know, a friend told me
to type sudo rm -rf /" (and yes, Ubuntu bug reports seem to tend into
this category) then I just ignore them/close them with the comment, not
a bug.

Decent bug reports -- and you can decide between decent and not
relatively easy -- I try to help to some point time permitting, or I
answer please ask an appropriate list.

Best wishes

Norbert

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Dr. Norbert Preining <preining@xxxxxxxx>        Vienna University of Technology
Debian Developer <preining@xxxxxxxxxx>                         Debian TeX Group
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TYNE and WEAR (nouns)
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