Re: Request for help: bug tracker

["Christopher Warrington" <chrisw@xxxxxxxx>]

Norbert Preining <preining@xxxxxxxx> @ 2008-10-02 01:20 PM
"Re: Request for help: bug tracker"  
<20081002182001.GE14749@xxxxxxxxxxxxxxxxxxxxxxxx>

> As a Debian Developer I often get bug reports which is just a
> user support question. There are a few ways to deal with them, depending
> on your (or someone else's) energy:
> - just leave them rot away
> - answer, tell that this is a support request and it should be answered
>   on a mailing list/forum/whatever, then close the bug
> - close the bug straight away, tagging it not a bug

What tends to work best, in your experience?

-- 
Christopher Warrington <chrisw@xxxxxxxx>