[aclug-L] Re: Freelance Technical Support

["Jonathan Hall" <flimzy@xxxxxxxxxx>]

"Tech support" refers to much more than phone support.  And the article Noah
quoted doesn't even mention telephone support.  It's talking about on-site
support.  I.e. a "field technician" possition.

-- Jonathan


----- Original Message -----
From: "ironrose" <ironrose@xxxxxxx>
To: <discussion@xxxxxxxxx>
Sent: Wednesday, July 30, 2003 11:58 AM
Subject: [aclug-L] Re: Freelance Technical Support


> I did phone support for 2+ years with CCH and 3 years with National
> Computer.  The problem with doing techsupport is getting paid.  CCH and
> National computer didn't charge for their techsupport.  M$ has a way of
> dealing with getting paid by asking for payment with a credit cards.
>  Sometimes you get calls like--I want you to walk me through setting up
> my network or creating my first web page.  How do you want to handle the
> RTFM issues?  ~Anne
>
> Noah Romer wrote:
>
> >I've been thinking about doing some freelance technical support (Linux &
> >Windows), as few friends suggested the idea. Then, this article
> >http://homepage.mac.com/monickels/techjob.html was posted to Slashdot.
> >Has anyone here done freelance tech support? How does one go about
> >getting started?
> >
> >Tech support's not where my professional experience lies (low-level
> >network development, mostly), but I've always been good at making
> >computers do what I need them to (even before college), and I can get ok
> >with most people.
> >
> >
> >
>
>
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