[aclug-L] Cable modems and Cox.net Feedback

[jlweaver <jlweaver@xxxxxxx>]

  I think Cox's reply merely reinforces my previous remarks concerning 
cable modems......Larry

-------- Original Message --------
Subject: Re: Cox.net Feedback
Date: Fri, 31 Jan 2003 10:55:07 -0500
From: Cox Communications Message <coxmessage@xxxxxxx>
Reply-To: Cox Communications Message <coxmessage@xxxxxxx>
To: Joseph L Weaver <jlweaver@xxxxxxx>

Hello Joseph,

Thank you for your email.  I understand you are having problems with 
your connection.

We are experiencing connectivity issues in your area. Our network 
engineers are aware of this situation, and are attempting to isolate, 
and resolve the problem. Currently, there is no ET on when normal 
service will be restored. we apologize for any inconvenience you have 
been experiencing due to this issue.

Cox provides several ways for you to find answers to many of your Cox 
High Speed Internet questions FAST!  

Just visit the customer support site at,
http://support.cox.net

You'll find information such as:
Cox High Speed Internet conversion tips, 
Setting up your browser, 
Setting up your email, 
Adding, deleting or changing your password.

or try Online Technical Support available 24 hours a day, 7 days a 
week!

Click Online Technical Support located at

http://support.cox.net
 

Get INSTANT ANSWERS by searching our Knowledgebase!

www.expressresponse.com/cgi-bin/cox_isp/displayfaq.cgi?search_input=NULL

Sincerely,
SD CCC HSI- Alba
Cox High Speed Internet
Online Support Team

Original Message Follows:
------------------------
Form Message
subject: Cox.net Feedback
FirstName: Joseph
LastName: Weaver
Email Address: jlweaver@xxxxxxx
VerifyEmail: jlweaver@xxxxxxx
Location: Kansas
Comments: Why can't I connect to your mail server.  This has happened 
several times this week.  Get off your butts and fix it.  Every since 
you changed the home page you have had problems.  What are you doing to 
alleviate the problems ???????
submit: Submit





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