[Freeciv-Dev] (PR#16811) Issue tracking system for Freeciv

["Kevin Benton" <s1kevin@xxxxxxxxxxx>]

<URL: http://bugs.freeciv.org/Ticket/Display.html?id=16811 >

> [jdorje@xxxxxxxxx - Fri May 05 08:21:49 2006]:
> 
> Per I. Mathisen wrote:
> > <URL: http://bugs.freeciv.org/Ticket/Display.html?id=16811 >
> >
> > On Thu, 4 May 2006, Vasco Alexandre da Silva Costa wrote:
> >>>> Incoming email seems to me to be a very crucial feature for a bug
> >>>> tracker.  I don't understand how anyone can choose a bug tracker
> that
> >>>> doesn't have it over one that does.
> >>> My guess is that people today are just so used to the web, things
> like
> >>> Usenet or mailing-lists are going the way of the dodo. Being
> replaced
> >>> by blogs, forums and whatnot.
> >> I remembered another thing. Not having incoming email may actually
> be good for
> >> several reasons:
> >> * less spam.
> >
> > It has been very neat to be able to send new tickets as email to RT.
> > However, this feature has become less and less useful as the amount
> of
> > spam has increased, and we, or at least I, have become more careful
> not to
> > post the (real) email address to RT in public.
> 
> That is true.  Without any spam blocking, allowing new tickets to be
> created through email leads to a hideous number of spam tickets.
> 
> Honestly I don't care what bug tracker we use.  Whatever is there, I
> will use it.
> 
> What bug tracker software does debian use?  I only use it as a bug
> reporter, but it seems rather convenient...

Convenient - yes / no.  It's convenient for the person filing the
request if they're a techie.  My experience shows that the vast majority
of users would rather fill out a form that guides them through what
information is required / requested to help the developer reproduce the
issue and categorize it properly.  Bugzilla is based on MySQL or
PostgreSQL as the back-end.  It is 100% open-source so it wouldn't take
much to add an incoming mail interface.  I think I would rather require
users to go to the web site to file a bug, however, because the quality
of submissions generally goes up.  It also generally prevents spam
because spammers (by nature) don't care to invest in the time/effort
required to file spam as a bug in a bug-tracking system.

At any rate, my offer is still open to assist with a migration to
Bugzilla if that's what this team would like.