[aclug-L] Re: XP vs linux

[Ironrose <amccadden@xxxxxxxxxxx>]

As it was explained to me is that it is hard to be competitive in the computer 
hardware business.  The
store doesn't buy in bulk enough to get the really good discounts.  By the time 
you buy the product
from your vender and it get shipped to you, the price has already dropped ~10% 
and you have lost some
of your profit.  A small portion of the profits comes from selling software and 
every little bit
helps.  The only software that we get a good deal on is the M$, but we have to 
abide by M$ strict
guidelines so that we can continue to be a M$ reseller.  To promote another OS 
makes too many waves to
M$.  We have had to dramatically change our computer upgrade specials because 
of the new M$ licensing
--  4 or more upgrades or changes in the box requires the customer to purchase 
another OS.  Because of
this we suggest that customer buy a new pc rather than upgrade the old one.  We 
also don't support any
other OS, Apple-Mac or Linux.  The managers don't want us to encourage any 
users to try an OS that we
aren't able to help them with.  We need to sell our services, as well as 
hardware and software.

Some of the customers have tried to install linux and had either difficulties 
or didn't like it,
usually because that didn't know how to configure PPP or how to install 
software.  I was helping
customers on the front counter, but I am restricted to 10minutes or less to 
solve the problem.  I
don't have enought time after work to help everyone that wants it.  It was 
frustrating to the
customers as well as myself.  I am trying to learn more about Linux myself and 
some day I would like
to work in a linux -- instead of M$ environment.  ~Ironrose

Nate Bargmann wrote:

> On Mon, Sep 24, 2001 at 09:27:59PM -0500, Ironrose wrote:
> > very well when I talk about linux....lost revenues and all that crap.  I 
> > hope that I don't end up
> > losing my job over this.  ~Ironrose
>
> Would be a shame to lose one's job by providing customer Service, which,
> I assume, Nat Comp would like folks to believe they provide.
>
> - Nate >>
>
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