[aclug-L] A Day in Tech Support [just for laughs[

[DAVID CARMICHAEL <dec2955@xxxxxxxxxx>]

A Day in Tech Support
Here are some conversations that actually happened
between help desk people and their customers. 

Customer: "You've got to fix my computer. I urgently
need to print a document, but the computer won't boot
properly." 

Tech Support: "What does it say?" 

Customer: "Something about an error and non-system
disk." 

Tech Support: "Look at your machine. Is there a floppy
inside?" 

Customer: "No, but there's a sticker saying there's an
Intel inside." 


************* 
Tech Support: "Just call us back if there's a problem.
We're open 24 hours." 

Customer: "Is that Eastern time?" 


************* 
Tech Support: "Ok, now click your left mouse button." 

Customer: (silence) "But I only have one mouse." 


************* 
Customer: "Excuse me can I use this disk? It has a
hole in it. 

Tech Support: "Do you have 3 1/2 inch diskettes?" 

Customer: "No, I only have 3 of them." 


************* 
Tech Support: "I need you to right-click on the Open
Desktop." 

Customer: "Ok." 

Tech Support: "Did you get a pop-up menu?" 

Customer: "No." 

Tech Support: "Ok. Right click again. Do you see a
pop-up menu?" 

Customer: "No." 

Tech Support: "Ok, sir. Can you tell me what you have
done up until this point?" 

Customer: "Sure, you told me to write 'click' and I
wrote 'click'." 


************* 
Customer: "Now what do I do?" 

Tech Support: "What is the prompt on the screen?" 

Customer: "It's asking for 'Enter Your Last Name.'" 

Tech Support: "Ok, so type in your last name." 

Customer: "How do you spell that?" 


************* 
Customer: "I received the software update you sent,
but I am still getting the same error message." 

Tech Support: "Did you install the update?" 

Customer: "No. Oh, am I supposed to install it to get
it to work?" 


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